Outage in Screencastify

SC-2 Oops Error

Resolved Minor
September 19, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.
Components affected
Screencastify New recordings

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/19/2024 04:52PM

We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly.

Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at support@screencastify.com.

IDENTIFIED about 1 year ago - at 09/19/2024 02:20PM

Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in.

Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.

Latest Screencastify outages

Reduced Functionality and Login Issues - over 1 year ago
Some paid subscriptions are seeing the free version of Screencastify - over 1 year ago
Video Playback Errors on Watch Page - almost 2 years ago
Service Disruption - almost 2 years ago
Service Interruption - almost 2 years ago

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