Outage in Screencastify

Some paid subscriptions are seeing the free version of Screencastify

Resolved Minor

March 13, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

Components affected

Screencastify New recordings

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 03/13/2024 06:34PM

Our team successfully identified and implemented a fix for the issue at 11:09am PT / 1:09pm CT. Since the resolution, we've been closely monitoring logs and can confirm that everything is now considered resolved.

We apologize for any inconvenience this may have caused. If you encounter any further issues or have any questions, please don't hesitate to reach out to Screencastify support for assistance.

INVESTIGATING about 2 years ago - at 03/13/2024 04:18PM

We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible.

We will provide further updates as soon as more information becomes available.

Latest Screencastify outages

SC-2 Oops Error - over 1 year ago

Reduced Functionality and Login Issues - almost 2 years ago

Video Playback Errors on Watch Page - over 2 years ago

Service Disruption - over 2 years ago

Service Interruption - over 2 years ago

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