Outage in Screencastify

Reduced Functionality and Login Issues

Resolved Minor
May 17, 2024 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.
Components affected
Screencastify New recordings
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/17/2024 07:58PM

This incident has been resolved. If you have any questions, please contact us at support@screencastify.com.

MONITORING 7 months ago - at 05/17/2024 05:04PM

We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT.

To see the fix, please update the Screencastify extension to the latest version.

Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise.

IDENTIFIED 7 months ago - at 05/17/2024 03:41PM

There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in.

Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.

Latest Screencastify outages

SC-2 Oops Error - 3 months ago
Service Disruption - about 1 year ago
Service Interruption - about 1 year ago

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