Outage in SearchStax

False Heartbeat Alerts Triggered

Resolved Minor
October 13, 2023 - Started about 2 years ago
Official incident page

Incident Report

We have discovered false Heartbeat alerts for several deployments starting October 12, 2023, 23:21 UTC. Our team is investigating the issue and identified a possible connectivity issue. Our team has separate monitoring that is set up for all deployments for which they get alerted if a node or deployment is unavailable. At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/13/2023 09:19PM

This incident has been resolved.

MONITORING about 2 years ago - at 10/13/2023 02:28PM

The connectivity issue has been resolved and all Monitoring Agents are able to communicate with the Pulse Service. We will continue monitoring this issue.

IDENTIFIED about 2 years ago - at 10/13/2023 04:12AM

We have discovered false Heartbeat alerts for several deployments starting October 12, 2023, 23:21 UTC. Our team is investigating the issue and identified a possible connectivity issue.

Our team has separate monitoring that is set up for all deployments for which they get alerted if a node or deployment is unavailable.

At this time, we checked all alerts triggered via Pulse and have confirmed that the deployments for which these alerts were triggered are all in a healthy state.

Latest SearchStax outages

Amazon Web Services Outage - 3 days ago
AWS Outage affecting Site Search and Managed Search Services - 3 days ago
Increased error Rate on Analytics US Clusters - 4 months ago
Multiple Solr Deployments in Azure - Central US Region Degraded or Down - over 1 year ago
Site Search Vue2 UX Accelerator not rendering Search Result Title and Content - over 1 year ago

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