Outage in Secureworks
An error in the case handling workflow resulted in a delay in case escalations. The impacted cases are being manually re escalated
Resolved MinorIncident Report
Summary AI Generated
Secureworks experienced a workflow error that caused delays in case escalations for 1.9 hours. The incident affected the case handling system's ability to properly escalate cases through normal processes. The issue was resolved by manually re-escalating the impacted cases.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 05/06/2026 10:04PM
This incident has been resolved.
INVESTIGATING
about 7 hours ago - at 05/06/2026 08:15PM
We are currently investigating this issue.
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