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Outage in Secureworks

Alert Triage Delay in Echo

Resolved Minor
May 08, 2026 - Started 13 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Secureworks experienced a delay in alert triaging within their Echo system that lasted 55 minutes. The issue affected the normal processing and review of security alerts. The problem was identified and resolved through a deployed solution, with alert triage returning to normal operations.

We are aware of a delay in alert triaging in Echo and are working on a fix.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 05/08/2026 12:16PM

The issue has been resolved and triage is continuing as usual

IDENTIFIED 13 days ago - at 05/08/2026 11:33AM

The issue has been found and we're deploying a solution

INVESTIGATING 13 days ago - at 05/08/2026 11:23AM

We are aware of a delay in alert triaging in Echo and are working on a fix.

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