Secureworks experienced a triage delay issue affecting a small subset of Taegis MDR customers for 3.7 hours. The incident caused delayed processing of security alerts that required manual triage review. The issue was resolved after implementing a fix and working through the accumulated backlog of delayed alerts.
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All delays have been resolved.
Triage backlog for a small subset of Taegis MDR customers is currently being worked through
A fix has been implemented and we are monitoring the results.
A small subset of Taegis MDR customers may have triage delayed, we are currently investigating the issue
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