Outage in Secureworks
Triage of certain Taegis MDR alerts may be delayed
Resolved MinorIncident Report
Summary AI Generated
Secureworks experienced a triage delay issue affecting a small subset of Taegis MDR customers for 3.7 hours. The incident caused delayed processing of security alerts that required manual triage review. The issue was resolved after implementing a fix and working through the accumulated backlog of delayed alerts.
A small subset of Taegis MDR customers may have triage delayed, we are currently investigating the issue
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/27/2026 02:35PM
All delays have been resolved.
MONITORING
4 days ago - at 05/27/2026 11:20AM
Triage backlog for a small subset of Taegis MDR customers is currently being worked through
MONITORING
4 days ago - at 05/27/2026 11:15AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 05/27/2026 10:55AM
A small subset of Taegis MDR customers may have triage delayed, we are currently investigating the issue
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