Outage in Segment

Processing delays for LiveRamp, The Trade Desk CRM and some Personas Facebook Ads destinations

Resolved Major
August 31, 2023 - Started about 2 years ago - Lasted about 7 hours
Official incident page

Incident Report

One of our new system components for sending large batches for LiveRamp, The Trade Desk CRM and some Personas Facebook Ads destinations got stuck in an invalid state unable to process batches. We are in the process of re-running the expired batches, no data loss is expected.
Components affected
Segment Data Processing Pipeline

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/31/2023 11:57PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 08/31/2023 09:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/31/2023 05:04PM

One of our new system components for sending large batches for LiveRamp, The Trade Desk CRM and some Personas Facebook Ads destinations got stuck in an invalid state unable to process batches. We are in the process of re-running the expired batches, no data loss is expected.

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