Outage in Segment

Data Processing Delays

Resolved Minor

October 16, 2023 - Started over 2 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating an issue with our data processing pipeline that is resulting in delays for our Engage services. We will update once we a remediation timeline is known.

Components affected

Segment Data Processing Pipeline Segment Destinations Segment Personas

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 10/17/2023 12:28AM

This incident has been resolved.

MONITORING over 2 years ago - at 10/16/2023 10:34PM

We are still processing backlogged events. Some real-time functionality has resumed, but some services may still be experiencing a delay in processing.

MONITORING over 2 years ago - at 10/16/2023 07:38PM

A fix has been implemented and we are monitoring the result. We have begun processing the backlog of data.

IDENTIFIED over 2 years ago - at 10/16/2023 07:16PM

We have identified an issue with our compute infrastructure that affected our data processing pipelines. At this point no data loss is expected to occur as we remediate the issue.

INVESTIGATING over 2 years ago - at 10/16/2023 06:30PM

We are currently investigating an issue with our data processing pipeline that is resulting in delays for our Engage services. We will update once we a remediation timeline is known.

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