Outage in Segment

Intercom Source fails to fetch "Conversations" collection

Resolved Minor
July 10, 2024 - Started 5 months ago - Lasted about 6 hours
Official incident page

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Outage Details

Segment is seeing timeout errors when calling Intercom "Conversations" collection API endpoint. We started the investigation by reaching out to Intercom for assistance.
Components affected
Segment Cloud Sources
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/11/2024 12:08AM

The connectivity to Intercom fetching "Conversations" collection is restored.

INVESTIGATING 5 months ago - at 07/10/2024 05:43PM

Segment is seeing timeout errors when calling Intercom "Conversations" collection API endpoint. We started the investigation by reaching out to Intercom for assistance.

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