Outage in Segment

Journey Analytics are failing to load

Resolved Minor
September 25, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

Incident Report

We are aware of the issue with Journey Top level analytics and Journey Step level analytics. We are working to bring the feature back online. This does NOT affect journey processing or delivery.
Components affected
Segment Web Interface Segment Personas

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Latest Updates ( sorted recent to last )
RESOLVED 30 days ago - at 09/28/2025 01:32PM

All data for journey analytics has been successfully restored and systems are operating normally.

MONITORING about 1 month ago - at 09/26/2025 02:24PM

Journey Analytics have been restored to near real time processing. We are still in the process of restoring some data from within the past week so some data prior to 9/25 may be inconsistent. We will provide another update when this backfill is complete.

IDENTIFIED about 1 month ago - at 09/25/2025 09:02PM

The team continues to work on recovering data, and will provide updates as we progress

IDENTIFIED about 1 month ago - at 09/25/2025 04:56PM

Journey Analytics are loading, but data will be delayed as we are recovering. There is still NO IMPACT to Journey processing.

IDENTIFIED about 1 month ago - at 09/25/2025 03:40PM

We are aware of the issue with Journey Top level analytics and Journey Step level analytics. We are working to bring the feature back online. This does NOT affect journey processing or delivery.

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