Outage in Segment

Intercom cloud sources failing to fetch data

Minor
October 20, 2025 - Started about 3 hours ago
Official incident page

Incident Report

Segment is observing service unavailable error from intercom APIs.
Components affected
Segment Cloud Sources

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Latest Updates ( sorted recent to last )
MONITORING about 1 hour ago - at 10/20/2025 12:00PM

We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.

IDENTIFIED about 3 hours ago - at 10/20/2025 10:11AM

Segment is observing service unavailable error from intercom APIs.

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