Outage in Segment

Intercom cloud sources failing to fetch data

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 14 hours
Official incident page

Incident Report

Segment is observing service unavailable error from intercom APIs.

Components affected

Segment Cloud Sources

Need to monitor Segment outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 12:31AM

Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.

MONITORING 3 months ago - at 10/20/2025 01:52PM

Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally

MONITORING 3 months ago - at 10/20/2025 12:00PM

We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.

IDENTIFIED 3 months ago - at 10/20/2025 10:11AM

Segment is observing service unavailable error from intercom APIs.

Latest Segment outages

We are currently investigating the issue. The API endpoint at Intercom is returning timeout errors. - 8 days ago

Snowflake RETL sources and Warehouse Destinations are failing due to Snowflake Outage - about 1 month ago

Event delivery is delayed - about 1 month ago

Elevated errors in Facebook Destinations - about 2 months ago

Delays in Delivery to Destinations for a subset of events - about 2 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook