Outage in Segment

Intercom cloud sources failing to fetch data

Resolved Minor
October 20, 2025 - Started 26 days ago - Lasted about 14 hours
Official incident page

Incident Report

Segment is observing service unavailable error from intercom APIs.
Components affected
Segment Cloud Sources

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 10/21/2025 12:31AM

Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.

MONITORING 26 days ago - at 10/20/2025 01:52PM

Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally

MONITORING 26 days ago - at 10/20/2025 12:00PM

We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.

IDENTIFIED 26 days ago - at 10/20/2025 10:11AM

Segment is observing service unavailable error from intercom APIs.

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