Outage in Segment
Issue with Engage UI
Resolved MajorIncident Report
Summary AI Generated
Segment experienced a major incident lasting approximately 4.8 hours in which the Engage UI failed to load properly, impacting Audiences and Journeys within the Personas web interface. Engineers identified the issue and worked urgently to apply a fix, which restored full functionality by the monitoring phase. The incident was fully resolved shortly after.
We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 09/03/2026 10:41PM
This incident has been resolved.
MONITORING
about 11 hours ago - at 09/03/2026 08:26PM
A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
IDENTIFIED
about 12 hours ago - at 09/03/2026 07:34PM
We are continuing to take urgent action to fix this issue.
IDENTIFIED
about 12 hours ago - at 09/03/2026 06:56PM
We are continuing to take urgent action to fix this issue.
IDENTIFIED
about 13 hours ago - at 09/03/2026 06:30PM
We are continuing to take urgent action to fix this issue.
IDENTIFIED
about 13 hours ago - at 09/03/2026 06:06PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 13 hours ago - at 09/03/2026 05:53PM
We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.
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