Outage in Seismic

Outbound Email Delivery Issues

Resolved Minor
June 29, 2023 - Started over 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

Some outbound emails are experiencing a higher than expected junk mail rate. This could include system generated emails, such as password resets and welcome emails. This does not impact our clients who use their own email server for the sending of emails. We are working with our email partner to resolve this issue.
Components affected
Seismic LiveSend Seismic U.S. West 2 Seismic U.S. West 3 Seismic U.S. East 1 Seismic U.S. East 2 Seismic U.S. East 3 Seismic U.S. East 4 Seismic Canada Seismic U.K. Seismic E.U. Seismic Germany 1 Seismic Germany 2 Seismic Switzerland Seismic Australia Seismic U.S. West 1

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/30/2023 04:34AM

This incident has been resolved.

MONITORING over 2 years ago - at 06/29/2023 07:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 06/29/2023 06:33PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 06/29/2023 04:32PM

Some outbound emails are experiencing a higher than expected junk mail rate. This could include system generated emails, such as password resets and welcome emails. This does not impact our clients who use their own email server for the sending of emails. We are working with our email partner to resolve this issue.

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