Outage in Seismic

Some customers are experiencing "the video does not exist" or other errors when attempting to watch videos

Resolved Major

April 14, 2026 - Started about 6 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Seismic customers experienced video playback errors including "the video does not exist" messages due to issues with their video provider Vimeo's platform. The incident lasted 5.3 hours, during which some videos began recovering through Seismic's backup measures before Vimeo fully resolved the underlying platform issues. The service was restored and monitored to ensure complete recovery.

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 27 minutes ago - at 04/14/2026 10:02PM

This incident has been resolved.

MONITORING about 4 hours ago - at 04/14/2026 06:06PM

Vimeo has recovered and we continue to monitor.

IDENTIFIED about 5 hours ago - at 04/14/2026 05:13PM

Vimeo has identified the issue and is implementing a fix.

IDENTIFIED about 5 hours ago - at 04/14/2026 05:07PM

Some videos beginning to recover through Seismic's backup measures. We continue to communicate with Vimeo on full recovery.

INVESTIGATING about 6 hours ago - at 04/14/2026 04:51PM

Vimeo, Seismic's video provider, is currently experiencing issues on their platform. Seismic is engaging with Vimeo to identify cause and resolution. https://status.vhx.tv/

INVESTIGATING about 6 hours ago - at 04/14/2026 04:50PM

We are currently investigating this issue.

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