Outage in Seismic
Login issues for some Seismic customers in East US Region
Resolved MajorIncident Report
Summary AI Generated
Seismic customers in the East US region experienced login issues for 23.5 hours due to service degradation that affected tenant accessibility. The engineering team attempted a rollback which did not fully resolve the stability issues, then scaled out the impacted service and implemented additional diagnostics. All EAST0 tenants were restored to full service by approximately 3:30 PM ET, with the incident officially resolved after continued monitoring confirmed system stability.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 06/03/2026 04:16PM
This incident has been resolved.
MONITORING
11 days ago - at 06/02/2026 09:15PM
Seismic engineering has confirmed that the impacted service has fully recovered and all EAST0 tenants were back online as of approximately 3:30 PM ET.
We sincerely apologize for the disruption this caused to your teams today. We understand the impact this had on your business and are committed to ensuring the reliability of our platform. A full post-mortem is being conducted at this time.
Thank you for your patience and understanding.
MONITORING
11 days ago - at 06/02/2026 08:27PM
Seismic engineering is seeing signs of stability, with the impacted services returning to a healthy state. We are continuing to monitor the environment closely to ensure full recovery. Root cause investigation remains active to understand what caused the initial degradation and prevent future occurrences.
We will continue to provide updates as we have them.
IDENTIFIED
11 days ago - at 06/02/2026 07:33PM
Seismic engineering has continued to scale out the impacted service further, and we are starting to see signs of recovery. The root cause of the degradation is still being determined, and we are still investigating.
Seismic engineering is continuing to ensure stability with additional follow-up actions, including pulling additional diagnostics into the impacted service to understand what caused the initial degradation.
We will continue to provide updates as we have them.
IDENTIFIED
11 days ago - at 06/02/2026 07:02PM
The engineering team is continuing to resolve tenant accessibility issues in the EAST0 region.
We initiated a rollback of the impacted service, but that did not fully alleviate stability issues for the Seismic platform in the region. We are continuing to move forward with pulling additional diagnostics to determine the source of the instability.
We will continue to provide additional updates.
IDENTIFIED
11 days ago - at 06/02/2026 06:30PM
The Seismic Engineering Team is continuing to work on resolving tenant accessibility in the EAST0 region. We'll provide additional updates as we have them.
IDENTIFIED
11 days ago - at 06/02/2026 05:52PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
11 days ago - at 06/02/2026 04:49PM
We are currently investigating this issue.
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