Seismic Outage History

Some customers in the West US region experienced login issues with the Seismic service for approximately 1.9 hours. The incident was classified as major and affected user access to the platform. The issue was identified, a fix was implemented and monitored, and the incident was fully resolved.

Seismic customers experienced video playback errors including "the video does not exist" messages due to issues with their video provider Vimeo's platform. The incident lasted 5.3 hours, during which some videos began recovering through Seismic's backup measures before Vimeo fully resolved the underlying platform issues. The service was restored and monitored to ensure complete recovery.

Seismic experienced major performance issues affecting customers in the US West1 region for 5.4 hours on April 13, 2026. The incident was resolved after implementing a fix and monitoring the results. The service team investigated the issue starting at 07:44 and confirmed full resolution by 13:05.

SCORM lessons in Seismic Learning displayed error messages for 16.7 hours due to an issue with the Rustici vendor and their cloud provider. The incident was resolved after Rustici addressed the root cause and Seismic implemented a fix while monitoring recovery.

Seismic's Learning service experienced a major outage lasting 15.1 hours, with customers receiving "503 Service Temporarily Unavailable" errors when attempting to access the platform. The incident was resolved on April 7th at 5:26 AM PDT after investigation and remediation efforts.

Users experienced errors when attempting to send Bulk Email and DSRs through Seismic's Email Blast component during a 4-hour service disruption. The issue was identified and a fix was implemented, with the service fully restored after monitoring confirmed the resolution was successful.

The Seismic service experienced a major incident where the "My Apps" section of the UI failed to load for users. The issue persisted for 67 hours before a fix was implemented and monitored. The incident was fully resolved on March 23rd, 2026.

Seismic experienced a major incident where content failed to load properly in Collections across multiple regions including U.S. West 2, U.S. West 3, U.S. East 2, U.S. East 3, and Canada. The issue lasted 5.3 hours before being identified and resolved with an implemented fix. The service was monitored following the resolution to ensure stability.

Seismic experienced a 30.3-hour incident affecting DIY Dashboards and LiveInsights, causing data delays specifically for US customers. The issue was identified on February 25th and a fix was implemented. The incident was resolved on February 26th.