Outage in SendGrid
Video Room Settings Not Loading
Resolved MinorIncident Report
Summary AI Generated
SendGrid's Video Room Settings page failed to load in the Console for approximately 1.5 hours on September 15, 2026. Engineers identified the root cause and deployed a fix, followed by a 30-minute monitoring period. The incident was fully resolved with the Settings page returning to normal functionality.
We are currently investigating an issue where the Video Room Settings page is failing to load for users within the Console. Our engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 09/15/2026 05:06PM
Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.
MONITORING
about 11 hours ago - at 09/15/2026 04:40PM
A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.
INVESTIGATING
about 11 hours ago - at 09/15/2026 04:38PM
We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 12 hours ago - at 09/15/2026 03:38PM
We are currently investigating an issue where the Video Room Settings page is failing to load for users within the Console. Our engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
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