Outage in SendGrid
SMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada
Resolved MinorIncident Report
Summary AI Generated
SMS messages sent from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada experienced delivery delays for approximately 4.3 hours. The cause was identified during the incident, and recovery was observed before full resolution was confirmed. Service was fully restored with SMS delivery operating normally.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 6 hours ago - at 09/15/2026 10:12PM
The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada is operating normally.
MONITORING
about 7 hours ago - at 09/15/2026 08:24PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 09/15/2026 07:33PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 9 hours ago - at 09/15/2026 06:33PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 10 hours ago - at 09/15/2026 06:00PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 10 hours ago - at 09/15/2026 05:56PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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