Outage in SendGrid
SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in Colombia
Resolved MinorIncident Report
Summary AI Generated
SMS delivery from a subset of Twilio Short Codes experienced delays affecting multiple mobile network subscribers in Colombia, initially identified on the Tigo network before expanding to additional carriers. The incident lasted approximately 8 hours while Twilio's team identified and worked to resolve the root cause. Service recovered and was confirmed fully resolved, with SMS delivery returning to normal operation across all affected networks.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 10/01/2026 06:20AM
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to network subscribers on affected networks in Colombia is operating normally.
MONITORING
about 4 hours ago - at 10/01/2026 04:21AM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 6 hours ago - at 10/01/2026 02:48AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.
IDENTIFIED
about 8 hours ago - at 10/01/2026 12:47AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.
IDENTIFIED
about 9 hours ago - at 09/30/2026 11:45PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to multiple network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 9 hours ago - at 09/30/2026 11:09PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 10 hours ago - at 09/30/2026 10:08PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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