Outage in SendGrid

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Tigo Guatemala

Resolved Minor

September 30, 2026 - Started about 10 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

SMS delivery to Tigo network subscribers in Guatemala was delayed for approximately 2.6 hours, affecting messages sent from a subset of Twilio phone numbers. The team identified the root cause during the incident and implemented a fix, observing recovery before confirming full resolution. SMS delivery to Tigo Guatemala is now operating normally.

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 10/01/2026 12:39AM

The incident has been resolved and SMS delivery from Twilio to Tigo network subscribers in Guatemala is operating normally.

MONITORING about 9 hours ago - at 09/30/2026 11:19PM

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 10 hours ago - at 09/30/2026 10:30PM

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Tigo network subscribers in Guatemala. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING about 10 hours ago - at 09/30/2026 10:08PM

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