Outage in SendGrid
Issue with Realtime Transcriptions and Deepgram
Resolved MinorIncident Report
Summary AI Generated
Realtime transcription services powered by Deepgram experienced a minor disruption lasting approximately 1.7 hours, impacting speech recognition for voice calls. A temporary workaround of switching to Google was recommended during the investigation. The issue was mitigated and service returned to normal, with full resolution confirmed shortly after.
Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 10/22/2026 06:08PM
The issue affecting realtime transcriptions and Deepgram has been resolved, and the service is functioning normally at this time.
MONITORING
about 13 hours ago - at 10/22/2026 05:38PM
We have mitigated the issue and are monitoring system performance. Speech recognition for Voice calls is returning to normal. We will provide another update in 30 minutes or as soon as more information becomes available.
INVESTIGATING
about 14 hours ago - at 10/22/2026 04:32PM
Our monitoring systems have detected a potential issue with realtime transcription and Deepgram. Our engineers have been alerted and are investigating. We will provide an update when we have more details. Customers are recommended to move to Google as a temporary workaround until we have additional details.
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