Outage in SendGrid
Issue with 500 Errors on Porting Request Submissions
Resolved MinorIncident Report
Summary AI Generated
SendGrid experienced a 2.4-hour incident where porting request submissions on the Port-in US Toll-free and Port a Number tabs returned 500 errors, affecting wireless-only submissions. The Port-in US Local tab and Port-in API remained functional throughout, and customers with urgent requests were directed to submit manually via email. The issue was identified, monitored through recovery, and fully resolved within the same day.
Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 10/22/2026 07:30PM
We are no longer experiencing an issue with 500 errors on porting request submissions. This incident has been resolved.
MONITORING
about 11 hours ago - at 10/22/2026 07:03PM
We have started seeing recovery for the issue with 500 errors on porting request submissions. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
IDENTIFIED
about 12 hours ago - at 10/22/2026 06:16PM
We have identified the issue with 500 Errors on Porting Request Submissions. This issue is affecting wireless only submissions on the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.
We are actively working to resolve this issue. If customers have an urgent porting request, they can submit it manually by sending an email to porting@twilio.com at this time.
We will provide another update in 2 hours or as soon as additional information is available.
INVESTIGATING
about 13 hours ago - at 10/22/2026 05:24PM
We are observing an issue with 500 Errors on Porting Request Submissions. This issue is affecting the Port-in US Toll-free and Port a number tabs. The Port-in US Local tab is still currently functional and the Port-in API is still functional.
We expect to provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 13 hours ago - at 10/22/2026 05:10PM
Our monitoring systems have detected a potential issue with porting request submissions returning 500 errors. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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