Outage in SendGrid
Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia
Minor
October 28, 2026 - Started 8 days ago
Official incident page
Official incident page
Incident Report
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
about 8 hours ago - at 11/04/2026 07:51PM
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
MONITORING
1 day ago - at 11/03/2026 07:45PM
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
MONITORING
2 days ago - at 11/03/2026 03:44AM
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
MONITORING
2 days ago - at 11/02/2026 07:39PM
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
MONITORING
3 days ago - at 11/02/2026 03:38PM
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
3 days ago - at 11/02/2026 01:27PM
We have observed recovery in API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
3 days ago - at 11/02/2026 06:27AM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
4 days ago - at 11/01/2026 06:26AM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
5 days ago - at 10/31/2026 06:25AM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
6 days ago - at 10/30/2026 06:24AM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
IDENTIFIED
7 days ago - at 10/29/2026 02:23PM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
IDENTIFIED
7 days ago - at 10/29/2026 06:21AM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
IDENTIFIED
7 days ago - at 10/29/2026 02:20AM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
7 days ago - at 10/29/2026 12:19AM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
7 days ago - at 10/28/2026 11:19PM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
7 days ago - at 10/28/2026 07:27PM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
8 days ago - at 10/28/2026 03:21PM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
8 days ago - at 10/28/2026 01:21PM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
8 days ago - at 10/28/2026 12:14PM
Twilio customers may be experiencing verification failures during API transactions for Silent Network Authentication (SNA) on Indosat in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
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