Outage in Sense Talent Labs

Missing Writebacks

Resolved Minor

March 22, 2023 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

Our team discovered Sense API customer’s writebacks stopped sending to their ATSs as early as Tuesday morning at 12pm PST. We have identified the issue and have deployed a fix. Missing writebacks have begun processing and will catch up within the next few hours. We have confirmed there will be no data loss. We will monitor the backfill process and provide updates as systems are caught up.

Components affected

Sense Talent Labs SenseAPI

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 03/22/2023 06:04PM

We have confirmed that all writebacks are processing correctly for all ATS partners. Any missed writebacks during this time will be backfilled before the end of the day.

If you believe you are still seeing missed writebacks before end of today, please submit a ticket at https://support.sensehq.co/hc/en-us/requests/new and our support team will review

MONITORING over 3 years ago - at 03/22/2023 05:01PM

Our team confirmed that the fix deployed for Sense API customers worked as expected and we’re seeing all missed writebacks backfill correctly for those that may have experienced this delay. We are seeing most already processed and the remaining in the queue to be completed today. We will continue to monitor the remaining progress to ensure there are no other misses and we’ll provide and findings we have.

If you believe you are still seeing missed writebacks before end of today, please submit a ticket at https://support.sensehq.co/hc/en-us/requests/new and our support team will review

IDENTIFIED over 3 years ago - at 03/22/2023 04:00PM

Our team discovered Sense API customer’s writebacks stopped sending to their ATSs as early as Tuesday morning at 12pm PST. We have identified the issue and have deployed a fix. Missing writebacks have begun processing and will catch up within the next few hours. We have confirmed there will be no data loss.

We will monitor the backfill process and provide updates as systems are caught up.

Latest Sense Talent Labs outages

Sense Learning Center Database Issues - about 1 month ago

Message Delays in Sense - about 1 month ago

Site Slowness and Missing Numbers - 2 months ago

Sense AI Delays - 2 months ago

Chatbot Errors - 4 months ago

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