Outage in Sense Talent Labs

AWS Services Down

Resolved Major

September 18, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently seeing issues due to an AWS outage. You may be experiencing intermittent load failures across various pages and components. Furthermore, some inbound messages and delivery analytics may be delayed or missing as a result. Our team is conducting a thorough impact analysis to better understand the situation and determine the best course of action. We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue

Components affected

Sense Talent Labs Senses Referrals Sense Talent Labs Sense Meetings Sense Talent Labs Email Delivery Sense Talent Labs SMS Delivery Sense Talent Labs Messaging Chrome Extension Sense Talent Labs Web Portal Sense Talent Labs Sense Chatbot Sense Talent Labs Bullhorn Sense Talent Labs Journeys Configuration Sense Talent Labs Messaging Web Portal Sense Talent Labs eRecruit Sense Talent Labs Messaging Mobile App Sense Talent Labs Events Scheduling Sense Talent Labs JobDiva Sense Talent Labs Messaging Analytics Sense Talent Labs Audience Creation Sense Talent Labs Avionte BOLD Sense Talent Labs Journey Activation Sense Talent Labs Avionte Classic Sense Talent Labs SenseAPI Sense Talent Labs Analytics

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/18/2023 10:31PM

Our team has continued to monitor and confirmed we’re seeing all products function as expected once more. We will continually monitor the servers on the backend and review to see the full scope of the effects and will communicate this once confirmed.

If you believe you are still experiencing issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new or support@sensehq.com

MONITORING over 2 years ago - at 09/18/2023 09:10PM

As our team continues to monitor the AWS outage, we are seeing a decrease in load failures within Sense pages and components. We are still seeing some failures, mainly on our Chatbot product, that is still causing users to not be able to load or view pages, and will continue to monitor these statuses.

We’ll provide more updates as we receive them

IDENTIFIED over 2 years ago - at 09/18/2023 06:45PM

We are currently seeing issues due to an AWS outage. You may be experiencing intermittent load failures across various pages and components. Furthermore, some inbound messages and delivery analytics may be delayed or missing as a result. Our team is conducting a thorough impact analysis to better understand the situation and determine the best course of action.

We apologize for any inconvenience caused and appreciate your patience as we work to resolve this issue

Latest Sense Talent Labs outages

Data Sync Errors for JobDiva customers - 10 days ago

Elevated API Errors and Increased Latency in Sense Meetings - 16 days ago

EMEA Customers unable to send or receive SMS and WhatsApp Messages through Sense - 28 days ago

Calendar getting disconnected - about 1 month ago

Message failure due to Verizon Outage - about 2 months ago

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