Sense Broadcast errors

We have confirmed we are seeing successful broadcast sends and stability across all products once more. Any broadcast that was scheduled or failed during that time will be automatically resent from Sense. We identified delays in note write backs during this fix as well, and have confirmed that any missed notes during this time will be backfilled.

Our team will continue to watch for any other spikes or concerns, and if you believe you are still experiencing these issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new

After review, we have been able to deploy a fix that has all broadcasts sending on time as expected. We are continuing to monitor performance to ensure we don't see this recur, and will provide any updates that we receive.

If you believe you are still experiencing these issues, please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new

We have uncovered an issue within the UI where scheduled broadcasts are not sending as expected and showing scheduled within the UI. Our team is actively working on a fix and we will keep you updated on our progress.