Intermittent Errors through Sense

After monitoring, we are continuing to see stability across the platform and no longer seeing errors on products. We are continuing to monitor and check with reporters on a case by case basis.

If you believe you are still facing these errors, please submit a support ticket to our team at https://support.sensehq.co/hc/en-us/requests/new

The fix has been deployed by our team, and we are seeing stability across all products once more. Our team will continue to monitor to ensure we don’t see these errors recur and will provide an update once we are confident that this has been fully resolved or if we see any other issues arise.

If you believe you are still facing these errors, please submit a support ticket to our team at https://support.sensehq.co/hc/en-us/requests/new

We have been able to identify the root cause for these intermittent errors across the platform and are actively implementing a fix to correct these. Once the fix has been deployed, our team will confirm that we are seeing all products work as expected and continue to monitor the platform to ensure we don’t see this recur.
We’ll provide more details once the next steps are completed

Our team has identified a few instances within Sense that are producing errors or unable to access the page. Currently we are seeing this within Drag and Drop editor templates when attempting to create or adjust, when attempting to view Chatbot Transcripts analytics, as well as intermittent scheduler links.
Our team is actively investigating these errors and we will continue to provide updates as soon as we have them