Message Deliverability Failures

Our team has further monitored and we are continuing to see success in deliverability overall.

If you believe you are still experiencing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for review

After further testing and updates we are seeing continuing success in deliverability overall. 


Our team will continue to monitor on the backend, but if you believe you are still experiencing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new for our team to review

As we continue to monitor, we are still seeing a higher level of unsuccessful deliveries. Our team is taking more action to work with our partners to determine next steps and we’ll ensure to provide updates as we receive them

We have made updates to alleviate these failed deliverability instances and are seeing normal deliverability rates in the system. Our team will continue to monitor deliverability rates and will be in communication with our SMS vendors to ensure we do not see this recur.

If you believe you are still experiencing issues please submit a ticket to our support team at https://support.sensehq.co/hc/en-us/requests/new and our team will take a deeper dive.

Our team has identified the cause for these intermittent deliverability failures and are taking action to get these restored. We are actively working with our carriers as well for any other underlying issues as well and will continue to provide updates as we receive them.

We have received notice from our SMS carriers that we are seeing an increase in deliverability failures and carrier filtering notices intermittently among users. We have escalated this with our partners and they are actively investigating the cause and working towards a resolution with the recipient carrier networks.

We will continue to update this page as we receive more information