Issue affecting billing schedules

Between 2024-11-20 12:51:33 UTC and 2024-11-20 16:21:34, Sequence customers were unable to set billing schedules to 'active' via the dashboard and API. This issue has now been resolved, and billing schedule activation is working as expected.

A fix for the issue preventing the activation of billing schedules has been implemented and we're monitoring the result.

We've identified the underlying issue that prevents billing schedules from being activated and are currently working on a resolution.

We are currently investigating an issue that is preventing users from activating billing schedules in both our Sandbox and Production environments. Creating draft schedules is unaffected.