Outage in Sequence

Zero totals on finalised and void credit notes

Resolved Minor
February 25, 2025 - Started 15 days ago - Lasted 3 days
Official incident page

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Outage Details

We have identified a problem whereby credit note totals are being set to zero when a credit note is finalised or voided. We are working on a fix and will correct the affected credit notes.
Components affected
Sequence API Sequence Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 02/28/2025 10:18AM

All affected credit notes has been corrected.

IDENTIFIED 13 days ago - at 02/27/2025 03:35PM

The problem is resolved for new credit notes. We are working on correcting the totals for existing affected credit notes.

IDENTIFIED 15 days ago - at 02/25/2025 01:25PM

We have identified a problem whereby credit note totals are being set to zero when a credit note is finalised or voided. We are working on a fix and will correct the affected credit notes.

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