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Outage in ServiceChannel

ServiceChannel System Performance

Resolved Major
May 01, 2023 - Started about 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
Components affected
ServiceChannel WorkForce ServiceChannel Login ServiceChannel Authentication ServiceChannel Analytics Dashboard ServiceChannel Dashboard ServiceChannel Work Order Manager ServiceChannel Proposal Manager ServiceChannel Invoice Manager ServiceChannel Universal Connector ServiceChannel Asset Manager ServiceChannel Compliance Manager ServiceChannel Supply Manager ServiceChannel Inventory Manager ServiceChannel Locations List ServiceChannel Maps

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Latest Updates ( sorted recent to last )
RESOLVED about 3 years ago - at 05/01/2023 10:26PM

This incident has been resolved. All services are working as expected.

MONITORING about 3 years ago - at 05/01/2023 09:56PM

System stability has been restored and services are functioning normally. We will continue to monitor closely for any further issues.

INVESTIGATING about 3 years ago - at 05/01/2023 09:28PM

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

Latest ServiceChannel outages

Subset of scheduled jobs interrupted due to issues with cloud provider - 6 days ago
Increased Latency impacting Dashboard services - 20 days ago
Degraded Performance with Universal Connector - about 1 month ago
Errors connecting to Service Channel Platform - 3 months ago
Error while creating invoices - 6 months ago

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