Outage in ServiceChannel
Increased Latency impacting Dashboard services
Resolved MinorIncident Report
Summary AI Generated
ServiceChannel experienced increased latency affecting Dashboard services for 8.7 hours due to an issue with their underlying cloud platform provider. The team worked with the cloud provider to identify and resolve the platform issue. A fix was implemented and monitored before the incident was fully resolved.
We are currently investigating this issue.
Components affected
ServiceChannel DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 04/24/2026 10:40PM
This incident has been resolved.
MONITORING
6 days ago - at 04/24/2026 06:24PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
6 days ago - at 04/24/2026 04:44PM
We are engaged with our cloud platform provider and continue working toward resolution.
IDENTIFIED
6 days ago - at 04/24/2026 02:58PM
There is an issue with the underlying cloud platform, and we are awaiting resolution from the provider.
INVESTIGATING
6 days ago - at 04/24/2026 02:00PM
We are currently investigating this issue.
Latest ServiceChannel outages
Degraded Performance with Universal Connector - 27 days ago
Errors connecting to Service Channel Platform - 2 months ago
Error while creating invoices - 5 months ago
WebAPI Proposal authentication - 5 months ago
provider APP unspecified error while check in / out - 5 months ago
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