Outage in ServiceChannel
Degraded Performance with Universal Connector
Minor
April 04, 2026 - Started 1 day ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue which is impacting Universal Connector.
Components affected
ServiceChannel Universal ConnectorNeed to monitor ServiceChannel outages?
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Latest Updates ( sorted recent to last )
MONITORING
about 10 hours ago - at 04/04/2026 03:08PM
A Fix has been implemented and we are monitoring the results.
New connector events are now processing and may appear out of sequence as old and new messages are now being processed in parallel.
IDENTIFIED
about 20 hours ago - at 04/04/2026 05:28AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 04/04/2026 12:13AM
We are currently investigating an issue which is impacting Universal Connector.
Latest ServiceChannel outages
Errors connecting to Service Channel Platform - about 1 month ago
Error while creating invoices - 5 months ago
WebAPI Proposal authentication - 5 months ago
provider APP unspecified error while check in / out - 5 months ago
Issues with calling into call center - 5 months ago
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