Outage in ServiceChannel
Degraded Performance with Universal Connector
Resolved MinorIncident Report
Summary AI Generated
ServiceChannel's Universal Connector experienced degraded performance for 87.8 hours, preventing proper processing of connector events. A fix was implemented on April 4th that restored processing of new events, though messages appeared out of sequence as the system processed both old and new messages in parallel. The incident was fully resolved on April 7th after all backlogged messages were processed.
We are currently investigating an issue which is impacting Universal Connector.
Components affected
ServiceChannel Universal ConnectorTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 04/07/2026 04:00PM
This incident has been resolved. All old messages have been processed.
MONITORING
26 days ago - at 04/04/2026 03:08PM
A Fix has been implemented and we are monitoring the results.
New connector events are now processing and may appear out of sequence as old and new messages are now being processed in parallel.
IDENTIFIED
27 days ago - at 04/04/2026 05:28AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
27 days ago - at 04/04/2026 12:13AM
We are currently investigating an issue which is impacting Universal Connector.
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