Outage in ServiceChannel

ServiceChannel System Performance

Resolved Major

May 02, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

Components affected

ServiceChannel WorkForce ServiceChannel Login ServiceChannel Authentication ServiceChannel Fixxbook ServiceChannel Login ServiceChannel Analytics Dashboard ServiceChannel Dashboard ServiceChannel Work Order Manager ServiceChannel Work Order Manager ServiceChannel Proposal Manager ServiceChannel Proposal Manager ServiceChannel Invoice Manager ServiceChannel Invoice Manager ServiceChannel Universal Connector ServiceChannel Asset Manager ServiceChannel Compliance Manager ServiceChannel Supply Manager ServiceChannel Inventory Manager ServiceChannel Locations List ServiceChannel Maps

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 05/02/2023 03:40AM

This incident has been resolved. All services are working as expected.

MONITORING almost 3 years ago - at 05/02/2023 01:56AM

System stability has been restored and services are functioning normally. We will continue to monitor closely for any further issues.

INVESTIGATING almost 3 years ago - at 05/02/2023 01:21AM

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

Latest ServiceChannel outages

Error while creating invoices - 3 months ago

WebAPI Proposal authentication - 3 months ago

provider APP unspecified error while check in / out - 3 months ago

Issues with calling into call center - 4 months ago

Reported Issues with Cloud Services Provider Affecting Services - 4 months ago

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