Outage in ServiceChannel

ServiceChannel System Performance

Resolved Major
May 01, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.
Components affected
ServiceChannel Asset Manager ServiceChannel Invoice Manager ServiceChannel Dashboard ServiceChannel Invoice Manager ServiceChannel Compliance Manager ServiceChannel Authentication ServiceChannel WorkForce ServiceChannel Maps ServiceChannel Work Order Manager ServiceChannel Locations List ServiceChannel Login ServiceChannel Analytics Dashboard ServiceChannel Universal Connector ServiceChannel Supply Manager ServiceChannel Login ServiceChannel Inventory Manager ServiceChannel Proposal Manager ServiceChannel Fixxbook ServiceChannel Work Order Manager ServiceChannel Proposal Manager

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/02/2023 03:40AM

This incident has been resolved. All services are working as expected.

MONITORING over 2 years ago - at 05/02/2023 01:56AM

System stability has been restored and services are functioning normally. We will continue to monitor closely for any further issues.

INVESTIGATING over 2 years ago - at 05/02/2023 01:21AM

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

Latest ServiceChannel outages

Issues with calling into call center - 16 days ago
Reported Issues with Cloud Services Provider Affecting Services - 18 days ago
intermittent work order page loading slowly - 21 days ago
Issues with work order notes - about 1 month ago
Work Orders issue - displaying inconsistent results - about 1 month ago

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