Outage in ServiceChannel

Service channel System Performance Degradation

Resolved Major

September 30, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

Components affected

ServiceChannel Login ServiceChannel Fixxbook ServiceChannel Login ServiceChannel Dashboard ServiceChannel Work Order Manager ServiceChannel Work Order Manager ServiceChannel Proposal Manager ServiceChannel Proposal Manager ServiceChannel Invoice Manager ServiceChannel Invoice Manager ServiceChannel Asset Manager

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/30/2024 09:05PM

This incident has been resolved. All services are working as expected.

MONITORING over 1 year ago - at 09/30/2024 08:37PM

We have restored functionality to impacted services, we are monitoring the results to ensure there are no further issues.

INVESTIGATING over 1 year ago - at 09/30/2024 08:06PM

We are actively investigating degraded system performance. An update will be provided shortly. Thank you for your patience.

Latest ServiceChannel outages

Errors connecting to Service Channel Platform - 1 day ago

Error while creating invoices - 3 months ago

WebAPI Proposal authentication - 3 months ago

provider APP unspecified error while check in / out - 3 months ago

Issues with calling into call center - 4 months ago

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