Outage in ServiceChannel
System Outage
Resolved Major
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Outage Details
Components affected
ServiceChannel Asset Manager ServiceChannel IVR ServiceChannel Compliance Manager ServiceChannel Supply Manager ServiceChannel Weather ServiceChannel Project Tracker ServiceChannel Inventory Manager ServiceChannel Locations List ServiceChannel SC ProviderLatest Updates ( sorted recent to last )
This incident has been resolved.
A fix has been implemented, and we are monitoring the issue; the IVR should now be working
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We're seeing that that only IVR is impacted by this Twilio outage. The workaround is using the mobile app to check in/out. We're monitoring the situation closely.
The ServiceChannel SRE team is currently investigating an issue affecting the IVR. We will provide an ETA shortly. Thank you for your patience.
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