Outage in ServiceChannel

System Outage

Resolved Major
March 31, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

The ServiceChannel SRE team is currently investigating an issue affecting the IVR. We will provide an ETA shortly. Thank you for your patience.
Components affected
ServiceChannel Asset Manager ServiceChannel IVR ServiceChannel Compliance Manager ServiceChannel Supply Manager ServiceChannel Weather ServiceChannel Project Tracker ServiceChannel Inventory Manager ServiceChannel Locations List ServiceChannel SC Provider
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/31/2025 07:45PM

This incident has been resolved.

MONITORING about 2 months ago - at 03/31/2025 04:45PM

A fix has been implemented, and we are monitoring the issue; the IVR should now be working

IDENTIFIED about 2 months ago - at 03/31/2025 04:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 03/31/2025 04:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 03/31/2025 04:36PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/31/2025 04:36PM

We're seeing that that only IVR is impacted by this Twilio outage. The workaround is using the mobile app to check in/out. We're monitoring the situation closely.

INVESTIGATING about 2 months ago - at 03/31/2025 04:24PM

The ServiceChannel SRE team is currently investigating an issue affecting the IVR. We will provide an ETA shortly. Thank you for your patience.

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