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Outage in ServiceChannel

System Interruption Announcement

Resolved Minor
July 10, 2025 - Started 10 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing intermittent issues with Provider users adding Notes to work orders. Our Engineering Team is releasing a fix to resolve the issue and restore full functionality. We appreciate your patience and will provide updates as more information becomes available.
Components affected
ServiceChannel Work Order Manager ServiceChannel Invoice Manager

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/10/2025 07:09PM

This incident has been resolved.

MONITORING 10 months ago - at 07/10/2025 04:15PM

We have released a fix that resolves the reported issues with provider user updates. The system is now functioning as expected, and we will continue to monitor performance closely.
Thank you for your patience.

INVESTIGATING 10 months ago - at 07/10/2025 03:14PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 07/10/2025 03:13PM

We are currently experiencing intermittent issues with Provider users adding Notes to work orders. Our Engineering Team is releasing a fix to resolve the issue and restore full functionality.
We appreciate your patience and will provide updates as more information becomes available.

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