Outage in ServiceChannel
System Outage Phone inbound / Five9
Resolved MajorIncident Report
The ServiceChannel SRE team is currently investigating an issue affecting the ServiceChannel platform. We will provide an ETA shortly. Thank you for your patience.
Components affected
ServiceChannel Phone - InboundNeed to monitor ServiceChannel outages?
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/05/2025 08:36PM
This incident has been resolved.
IDENTIFIED
8 months ago - at 08/05/2025 08:11PM
We are currently working with our Carrier to resolve inbound call issues at our Service Center.
INVESTIGATING
8 months ago - at 08/05/2025 08:10PM
We are continuing to investigate this issue.
INVESTIGATING
8 months ago - at 08/05/2025 08:09PM
The ServiceChannel SRE team is currently investigating an issue affecting the ServiceChannel platform. We will provide an ETA shortly. Thank you for your patience.
Latest ServiceChannel outages
Degraded Performance with Universal Connector - about 20 hours ago
Errors connecting to Service Channel Platform - about 1 month ago
Error while creating invoices - 5 months ago
WebAPI Proposal authentication - 5 months ago
provider APP unspecified error while check in / out - 5 months ago
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