Outage in ServiceMax

Critical Announcement - Google maps on DC and Location Validation issues

Resolved Minor
July 27, 2018 - Started over 7 years ago - Lasted about 6 hours
Official incident page

Incident Report

ServiceMax has identified a problem with Google maps where the map is no longer displaying on Dispatch Console and location validation does not work. This appears to be an issue related to Google API. Our Engineering team is currently investigating as the highest priority. We will provide a further update within 4 hours.

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Latest Updates ( sorted recent to last )
RESOLVED over 7 years ago - at 07/27/2018 06:46PM

ServiceMax can confirm that the issue with Google maps not displaying on Dispatch Console has been resolved. It was a Google API issue. This has been verified internally at ServiceMax and customers have been notified.

INVESTIGATING over 7 years ago - at 07/27/2018 01:14PM

ServiceMax has identified a problem with Google maps where the map is no longer displaying on Dispatch Console and location validation does not work. This appears to be an issue related to Google API. Our Engineering team is currently investigating as the highest priority. We will provide a further update within 4 hours.

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