Outage in ServiceTitan

Contact Center Pro - Some users may encounter degraded call functionality

Resolved Major
May 14, 2025 - Started 3 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently experiencing issues with Contact Center Pro, so some CCPro users may be unable to receive calls, and workflows may be missing. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Components affected
ServiceTitan General Site Functionality
Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 05/15/2025 04:19AM

This incident has been resolved.

MONITORING 2 days ago - at 05/14/2025 09:39PM

Our engineers believe that they have fixed the underlying cause and are currently monitoring for further issues. Thank you for your patience!

IDENTIFIED 3 days ago - at 05/14/2025 09:02PM

Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

INVESTIGATING 3 days ago - at 05/14/2025 08:42PM

We are currently experiencing issues with Contact Center Pro, so some CCPro users may be unable to receive calls, and workflows may be missing. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

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