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Outage in ServiceTitan

Phones Pro Issues

Resolved Minor
June 12, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Components affected
ServiceTitan Phones Pro

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 06/12/2025 10:01PM

This incident has been resolved.

MONITORING 10 months ago - at 06/12/2025 08:52PM

Our provider has implemented a fix and we are monitoring the results.

To disable the Call Continuity feature, please see: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#disable-the-continuity-number

We will update the status page here as soon as more information becomes available. Thank you for your patience!

IDENTIFIED 10 months ago - at 06/12/2025 07:28PM

Our provider has identified the issue and a fix is being implemented. We will update the status page here as soon as more information becomes available. Thank you for your patience!

INVESTIGATING 10 months ago - at 06/12/2025 07:17PM

We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause.

For users affected by the issue, please enable the Call Continuity feature: https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity until services are fully restored.

We will update the status page here as soon as more information becomes available. Thank you for your patience!

INVESTIGATING 10 months ago - at 06/12/2025 07:12PM

We are currently experiencing issues with Phones Pro, so ServiceTitan Phones Pro users may be unable to receive inbound calls or make outbound calls. Our 3rd party provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

Latest ServiceTitan outages

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