Outage in ServiceTitan

Voice Agent Outage

Resolved Major

May 21, 2026 - Started 29 days ago - Lasted about 4 hours
Official incident page

Incident Report

"Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted. Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

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Latest Updates ( sorted recent to last )

RESOLVED 29 days ago - at 05/21/2026 06:43PM

The issue impacting our Voice Agent Feature has been fully resolved by our 3rd party provider, and all systems are operating normally.

We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

IDENTIFIED 29 days ago - at 05/21/2026 04:57PM

Our 3rd party provider has identified the root cause of the issue impacting Voice Agent and is actively implementing a fix.

We apologize for the inconvenience and appreciate your continued patience.

INVESTIGATING 29 days ago - at 05/21/2026 02:55PM

"Voice Agent services are currently experiencing call connectivity issue due to an issue with our upstream provider. Non-Voice Agent calls are not impacted.

Please remove the voice agents from your current workflows and divert all calls to live CSRs while we work to resolve the issue."

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