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Outage in ServiceTitan

[Voice Agents] 3rd Party Service Availability Issue

Resolved Minor
August 19, 2026 - Started 8 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution. Please note that all calls are currently being forwarded to the next destination point, minimizing user impact.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 08/19/2026 08:25PM

The issue impacting Voice Agents has been fully resolved by our 3rd party provider, and all systems are operating normally.

We thank you for your patience and your continued trust in us while we worked with our partner to resolve this. If you experience any further issues, please reach out to our Support team and we will be happy to assist!

MONITORING 8 days ago - at 08/19/2026 08:02PM

Our 3rd party provider has deployed a fix for the issue impacting Voice Agents, and we are seeing services begin to recover. We are actively monitoring the situation to ensure full stability.

Thank you for your understanding & support.

IDENTIFIED 8 days ago - at 08/19/2026 07:02PM

Our 3rd party provider has identified the root cause of the issue impacting Voice Agents and is actively implementing a fix.

Please note that all calls are currently being forwarded to the next destination point, minimizing user impact.

We apologize for the inconvenience and appreciate your continued patience.

INVESTIGATING 8 days ago - at 08/19/2026 06:39PM

We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more.

We greatly appreciate your patience & understanding as we work with our partner towards a resolution.

Please note that all calls are currently being forwarded to the next destination point, minimizing user impact.

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