Outage in ServiceTitan

Inbound SMS - Delays in processing

Resolved Minor
September 03, 2025 - Started about 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing issues with inbound sms processing, so ServiceTitan users may experience delays in receiving the sms. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Components affected
ServiceTitan SMS / Texting

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/03/2025 07:45PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/03/2025 07:14PM

Our engineers believe that they have fixed the underlying cause of SMS delays/failures and are currently monitoring for further issues. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

INVESTIGATING about 2 months ago - at 09/03/2025 06:51PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 09/03/2025 03:03PM

We are currently experiencing issues with inbound sms processing, so ServiceTitan users may experience delays in receiving the sms. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

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