Outage in ServiceTitan

Intermittent Inbound SMS Failures

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing minimal issues with inbound SMS, some ServiceTitan users may not be receiving inbound SMS to local numbers. SMS to toll-free numbers are unaffected. Our SMS provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Components affected
ServiceTitan SMS / Texting

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 02:23AM

This incident has been resolved.

MONITORING about 1 month ago - at 09/10/2025 11:47PM

Our provider is observing expected inbound messaging behavior, and is monitoring for stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

IDENTIFIED about 1 month ago - at 09/10/2025 09:43PM

Our provider has identified the cause and is working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

INVESTIGATING about 1 month ago - at 09/10/2025 08:32PM

We are currently experiencing minimal issues with inbound SMS, some ServiceTitan users may not be receiving inbound SMS to local numbers. SMS to toll-free numbers are unaffected. Our SMS provider is currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

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