Outage in ServiceTitan

Performance Issues

Resolved Major
January 10, 2026 - Started about 21 hours ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing performance issues during which some users may be unable to login or utilize ServiceTitan. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

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Latest Updates ( sorted recent to last )
RESOLVED about 18 hours ago - at 01/10/2026 09:05PM

Our cloud service provider has confirmed that they are no longer experiencing issues, and all ServiceTitan systems are healthy and operational. We are moving this incident to Resolved at this time, and will continue to monitor our systems for any further disruptions.

MONITORING about 19 hours ago - at 01/10/2026 08:07PM

While our cloud service provider continues to experience infrastructure disruptions, ServiceTitan customers remain unaffected following our successful database migration. We are closely monitoring system health and will provide updates if any significant changes occur.

MONITORING about 20 hours ago - at 01/10/2026 06:59PM

Services have been restored following a database migration performed by our team to bypass a third-party infrastructure outage. We are currently monitoring system stability to ensure all affected customers remain fully operational. Thank you for your patience on this matter.

IDENTIFIED about 20 hours ago - at 01/10/2026 06:29PM

Our engineers have identified the cause and are working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

INVESTIGATING about 21 hours ago - at 01/10/2026 06:13PM

We are currently experiencing performance issues during which some users may be unable to login or utilize ServiceTitan. Our engineers are currently investigating the cause. We will update the status page here as soon as more information becomes available. Thank you for your patience!

source IsDown Possible Outage Indicated by User Reports Reports started 1 minute before official outage was reported

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