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Outage in ServiceTitan

Phones Pro - Intermittent Issues

Resolved Major
March 10, 2026 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!
Components affected
ServiceTitan Phones Pro

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/10/2026 04:49PM

We have not seen any further issues with Phones Pro. We thank you for your patience with this matter. Please reach out to us in Support if you have additional issues and we will be happy to assist!

MONITORING about 1 month ago - at 03/10/2026 03:34PM

At this time, our third-party vendor for Phones Pro has resolved the underlying issue. Our team is currently monitoring the service to ensure stability. We will update the status page here once resolution is confirmed or additional information becomes available. Thank you for your patience!

INVESTIGATING about 1 month ago - at 03/10/2026 02:47PM

We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution.
We advise enabling Call Continuity to ensure availability of service:
https://help.servicetitan.com/how-to/how-to-phones-pro-dialpad-outage-procedure#turn-on-call-continuity

We will update the status page here as soon as more information becomes available. Thank you for your patience!

INVESTIGATING about 1 month ago - at 03/10/2026 02:39PM

We are currently experiencing issues with Phones Pro, so ServiceTitan users may experience intermittent issues placing inbound/outbound calls. Our engineers are actively working on a resolution. We will update the status page here as soon as more information becomes available. Thank you for your patience!

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