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Outage in Seton Hall University

University Portal Degraded Performance

Resolved Minor
December 11, 2025 - Started 4 months ago - Lasted about 12 hours
Official incident page

Incident Report

We are aware of a temporary issue in University Portal where some cards may not appear on your homepage, and previously pinned cards may have disappeared. In many cases, refreshing the page restores the cards in their respective tabs. If cards you previously pinned are missing from your homepage, you can re-pin them by following these steps: How to Pin/Unpin Cards to Your Homepage: https://servicedesk.shu.edu/space/PUBLICKBA/3506831361/How+to+Pin%2FUnpin+Cards+to+your+Homepage We are monitoring the situation and will provide updates as information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 12/12/2025 04:23AM

Normal system performance has been restored.

If cards you previously pinned are missing from your homepage, you can re-pin them by following these steps:

How to Pin/Unpin Cards to Your Homepage:
https://servicedesk.shu.edu/space/PUBLICKBA/3506831361/How+to+Pin%2FUnpin+Cards+to+your+Homepage

IDENTIFIED 4 months ago - at 12/11/2025 07:17PM

Ellucian engineers are working to resolve an issue where some users' University Portal cards are not appearing in their dashboard. We will continue to provide updates as they become available.

INVESTIGATING 4 months ago - at 12/11/2025 04:16PM

We are aware of a temporary issue in University Portal where some cards may not appear on your homepage, and previously pinned cards may have disappeared. In many cases, refreshing the page restores the cards in their respective tabs.

If cards you previously pinned are missing from your homepage, you can re-pin them by following these steps:

How to Pin/Unpin Cards to Your Homepage:
https://servicedesk.shu.edu/space/PUBLICKBA/3506831361/How+to+Pin%2FUnpin+Cards+to+your+Homepage

We are monitoring the situation and will provide updates as information becomes available.

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