Outage in Seven Senders

SDA/Poste Italiane IT - Shipping labels unavailable due to unavailability of carrier API

Resolved Major
December 04, 2023 - Started 12 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear customer, due to the unavailability of the carrier's API, we are currently not able to create SDA/Poste Italiane IT labels. We reached out to the carrier and waiting for them to resolve the issue. We apologize for the inconvenience on behalf of SDA/Poste Italiane IT! Please note this only affects SDA/Poste Italiane IT all other carriers are up and running!
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 12/04/2023 08:14PM

The API of SDA/Poste Italiane is back to normal and the label creation is successful again.
On behalf of the carrier, we apologize for the inconvenience!

INVESTIGATING 12 months ago - at 12/04/2023 05:02PM

After a short recovery, the carrier's API is unavailable again.
We are in contact with the carrier and are waiting for a permanent fix from their side.

MONITORING 12 months ago - at 12/04/2023 04:46PM

The API of SDA/Poste Italiane IT is responsive again.
We will keep monitoring the label creation.

Please feel free to retry the requests that failed before.

INVESTIGATING 12 months ago - at 12/04/2023 04:30PM

Dear customer, due to the unavailability of the carrier's API, we are currently not able to create SDA/Poste Italiane IT labels.
We reached out to the carrier and waiting for them to resolve the issue.

We apologize for the inconvenience on behalf of SDA/Poste Italiane IT!

Please note this only affects SDA/Poste Italiane IT all other carriers are up and running!

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